Finding Instances

Last edit: Nov 28, 2022

This guide will help you find an Instance on the Partner Portal.

The guide shows two ways to find Instances:

  • Default: Search for an Instance using the Search field.
  • Inactive Instances: Sometimes you won't be able to find an Instance a few minutes after creating it. It happens when an Instance had been successfully created but failed to be registered in the Partner Portal. These are called Inactive Instances.


To follow the steps in this tutorial, you should be able to log in to the Partner Portal, and have an Instance you created or have access to.


Finding an Instance is a two-step process:

Step 1: Search for Instance

In the menu on the left, click on Instances. A list of all Instances you have access to is displayed. In the Search field on the top right, start typing the string you are looking for. The search checks the string you typed in:

  • The name of the Instance
  • Partner the Instance belongs to
  • URL
  • Endpoint
  • Domain

The list of Instances changes dynamically to show the Instances that contain the string you typed.

Step 2: Check Inactive Instances (optional)

Instances belong to Partners, so in the menu on the left, click on Partners, and from the list of Partners, click on the Instances link of the Partner the Instance belongs to. A list of all Instances the Partner has access to is displayed.

If you can't find the Instance you are looking for in the list, click on Inactive Instances. A list of Inactive Instances is displayed showing the status of each Instance (e.g. Scheduled to activate or Fresh).

If you found the Instance in the Inactive Instances list, you can try to activate it by clicking on the Retry button. A message saying We're retrying to prepare your Instance. Check your email in a few minutes. is displayed. In a few minutes, switch to Active Instances to verify that the prepared Instance is there.

Next steps

Congratulations! You know how to find an Instance. Now you can learn about updating an Instance:


We are always happy to help with any questions you may have.

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