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Support Ticketing with platformOS

Last edit: Aug 26, 2020

There are two ways to contact platformOS to send in questions, issues, or feature requests.

Email

Create a ticket through email

Send in your question, issue, or feature request to support@platformos.com. This will create a ticket in the platformOS Service Desk and it will be tracked and actioned on there.

  • You can add requested participants to the ticket when sending in the email by cc'ing the person/s on the email to support. Please remember to include as much information as you can so that we can find it, understand it, or recreate it.
  • You can add code snippets by adding {code} at the top and bottom of the snippet.

Respond to a ticket through email

You can reply to any ticket by replying to the email for that ticket. Clicking on View request will take you to the ticket detail view in the platformOS Service Desk portal. You can add additional requested participants by cc'ing that person.

platformOS Service Desk

The platformOS Service Desk portal is a Jira service desk that you can use to ask a general support question, report an issue, or suggest an improvement.

Sign up to the platformOS Service Desk here

Create a ticket through the platformOS Service Desk

Log in here and choose from the Questions / Issues / Functionality Request support types. Fill out the form provided. Please remember to include as much information as you can so that we can find it, understand it, or recreate it.

  • You can add code snippets by adding {code} at the top and bottom of the snippet.

Respond to a ticket through the platformOS Service Desk

Log in here, click "Requests" in the upper right corner, you can then click 'all' or 'created by me'. This will take you to a list view of tickets. From here you can search or filter and then click on the ticket you want to reply to.

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