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Support Ticketing with platformOS

Last edit: Oct 26, 2022

Email and platformOS Zoho Desk are the two primary ways to contact platformOS to submit questions, issues, or feature requests.

Email

Create a ticket through email

Send in your question, issue, or feature request to [email protected]. This will create a ticket in the platformOS Zoho Desk and it will be tracked and actioned on there.

  • You can add requested participants to the ticket when sending in the email by cc'ing the person/s on the email to support.
  • Please include as much information as you can so that we can find it, understand it, and/or recreate it.
  • This includes things like: instance URL/ID, page(s), file examples, current behavior, expected behavior, when did the behavior start/stop, and anything else that you feel may be relevant.

Respond to a ticket through email

You can reply to any ticket by replying to the email for that ticket. Clicking on View request will take you to the ticket detail view in the platformOS Zoho Desk portal. You can add additional requested participants by cc'ing that person.

platformOS Zoho Desk

The platformOS Zoho Desk portal allows you to log into your account and use the dashboard to ask support questions, report any issues, or suggest feature requests or improvements.

Sign up to the platformOS Zoho Desk here

Create a ticket through the platformOS Zoho Desk

Log in here. Click Add Ticket. Under platformOS Support click Submit Ticket. This will open the Support form. When done, hit Submit.

  • Please include as much information as you can so that we can find it, understand it, and/or recreate it.
  • This includes things like: instance URL/ID, page/s, file examples, current behavior, expected behavior, when did the behavior start/stop, and anything else that you feel may be relevant.

Respond to a ticket through the platformOS Zoho Desk

Log in here. You can choose from Status filters on the left as well as view tickets created by you, your Team (if you are a part of a team) or tickets that you are CC'd on. You can also search for your tickets in the search bar.

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