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FINISHED Partner Portal Site Feedback

Last edit: Oct 02, 2020

Date

November - December 2018

Goal

Our goal was to review user interactions and diagnose issues and the main blockers in the Partner Portal.

Method

HotJar is a feedback and analytics tool. It tells you what users did and how they interacted with the site.

  • How users interact with site elements
  • Where users are going first
  • Where they are facing issues

Results

Based on user interviews we already had sections in mind that we wanted to further test in HotJar. Summarized results related to the following sections:

  • Navigation
    • Separate create functionality to make it always available
  • Instances
    • Users found the search on top useful
    • Users like that the Instance URL and the cheat sheet is available
    • Clear filter option should be more visible
    • Change the environment names for the deprecated ones
    • Users need more explanation about the difference between the online and the active state
    • Danger zone naming is misleading and users are afraid to click on it
    • Update instructions related to partner update
    • Domain settings need documentation with an example
    • Integrations work well
  • Modules
    • Move modules to a separate menu item
    • Module installation worked well
  • Permissions
    • Users prefer to provide permission via email

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