FINISHED Documentation Site Feedback

Date

August 2018

Goal

The goal was to collect feedback from platformOS users and to be able to evaluate the state and direction of the documentation site.

Method

We used a ten-item questionnaire in which we used five closed questions and five open-ended questions.

Results

We asked the users to rate the documentation site with numbers where 1 is the lowest and 10 is the highest score. The users' average answer was 7. As a reason, users said that the documentation is going in the right direction (thorough, well-organized, suits various skill levels). Rationalizing the rating outcome: It's a work in progress, and users would prefer more code examples and more entry-level tutorials. Most of the users were able to find what they were looking for on the site fast or in an expected amount of time. Users like the site's continuous improvements, structure, use cases, and they trust the information on the documentation site.