Deleting an Instance

Last edit: Jun 05, 2019
  • Contributors:
  • pavelloz
  • diana-lakatos

This guide will help you delete an Instance. If you delete an Instance:

  • it won't be visible in the Partner Portal;
  • it won't be accessible via any URL;
  • Instance data, like users and Customization will NOT be deleted, but won't be accessible in any way;
  • it will not be billable.

Be careful with deleting an Instance. A deleted Instance can only be partially recovered, and only by our customer support. You might want to consider Unpublishing an Instance instead.


To follow the steps in this tutorial, you should be able to log in to the Partner Portal, and have an Instance you created or have access to.


Deleting an Instance is a two-step process:

Step 1: Locate Instance

In the menu on the left, click on Instances, and select the Instance you would like to delete. The information page of the Instance is displayed.

You can find more information on how to locate an Instance in our Finding Instances tutorial.

Step 2: Delete Instance

On the information page of the Instance, click on Danger Zone. Go to the "Delete Instance" section, and click on Delete [Instance name]. A security question is displayed, click on OK. You see a system message: "We're processing your request. Please refresh the page in a few minutes."

When you refresh your Instance, you can not see its information page anymore, as the Instance has been deleted. A "Not authorized" message is displayed.

Next steps

Congratulations! You know how to delete an Instance. Now you can learn about setting up a production domain:


We are always happy to help with any questions you may have.